Support questions

Answers to the most frequently asked support questions

Lucía González avatar Jennifer Esteche avatar Toby Laforest avatar +1
16 articles in this collection
Written by Lucía González, Jennifer Esteche, Toby Laforest and 1 other

How do I export my report to PDF?

Lucía González avatar
Written by Lucía González
Updated over a week ago

How do I downgrade my account?

Jennifer Esteche avatar
Written by Jennifer Esteche
Updated over a week ago

My page does not appear in the search results

Jennifer Esteche avatar
Written by Jennifer Esteche
Updated over a week ago

What does the "Unpublished" tag on my page mean?

Jennifer Esteche avatar
Written by Jennifer Esteche
Updated over a week ago

What does the "Restricted" tag on my page mean?

Jennifer Esteche avatar
Written by Jennifer Esteche
Updated over a week ago

What is the minimum page likes required to produce a Facebook page analysis ?

Toby Laforest avatar
Written by Toby Laforest
Updated over a week ago

My Facebook Page isn't included in your statistics. Can I add it?

Jennifer Esteche avatar
Written by Jennifer Esteche
Updated over a week ago

How often are the metrics updated?

Toby Laforest avatar
Written by Toby Laforest
Updated over a week ago

What is the maximum possible Likerank™?

Toby Laforest avatar
Written by Toby Laforest
Updated over a week ago

How do you calculate Similar brands?

Definition of 'Similar Brands' in our tool
Jonatan Dykert avatar
Written by Jonatan Dykert
Updated over a week ago

Why are the metrics 'Calls to Action' and 'Location' only visible on certain reviews?

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Written by Toby Laforest
Updated over a week ago

How is the Response Rate calculated?

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Written by Jennifer Esteche
Updated over a week ago

What does N/A means on Likes Growth?

Jonatan Dykert avatar
Written by Jonatan Dykert
Updated over a week ago

How many new likes should my Page have in order to receive a good Likes Growth?

Toby Laforest avatar
Written by Toby Laforest
Updated over a week ago

How is the Engagement Rate calculated?

Engagement rate definition
Toby Laforest avatar
Written by Toby Laforest
Updated over a week ago

How many posts are the results based on?

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Written by Toby Laforest
Updated over a week ago