Support questions

Answers to the most frequently asked support questions

Lucía González avatar Toby Laforest avatar Jonatan Dykert avatar
16 articles in this collection
Written by Lucía González, Toby Laforest, and Jonatan Dykert

How do I export my report to PDF?

Lucía González avatar
Written by Lucía González
Updated over a week ago

How do I downgrade my account?

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Written by Toby Laforest
Updated over a week ago

My page does not appear in the search results

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Written by Toby Laforest
Updated over a week ago

What does the "Unpublished" tag on my page mean?

Toby Laforest avatar
Written by Toby Laforest
Updated over a week ago

What does the "Restricted" tag on my page mean?

Toby Laforest avatar
Written by Toby Laforest
Updated over a week ago

What is the minimum page likes required to produce a Facebook page analysis ?

Toby Laforest avatar
Written by Toby Laforest
Updated over a week ago

My Facebook Page isn't included in your statistics. Can I add it?

Toby Laforest avatar
Written by Toby Laforest
Updated over a week ago

How often are the metrics updated?

Toby Laforest avatar
Written by Toby Laforest
Updated over a week ago

What is the maximum possible Likerank™?

Toby Laforest avatar
Written by Toby Laforest
Updated over a week ago

How do you calculate Similar brands?

Definition of 'Similar Brands' in our tool
Jonatan Dykert avatar
Written by Jonatan Dykert
Updated over a week ago

Why are the metrics 'Calls to Action' and 'Location' only visible on certain reviews?

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Written by Toby Laforest
Updated over a week ago

How is the Response Rate calculated?

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Written by Toby Laforest
Updated over a week ago

What does N/A means on Likes Growth?

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Written by Jonatan Dykert
Updated over a week ago

How many new likes should my Page have in order to receive a good Likes Growth?

Toby Laforest avatar
Written by Toby Laforest
Updated over a week ago

How is the Engagement Rate calculated?

Engagement rate definition
Toby Laforest avatar
Written by Toby Laforest
Updated over a week ago

How many posts are the results based on?

Toby Laforest avatar
Written by Toby Laforest
Updated over a week ago